FAQ's
Welcome to our FAQ. We're truly happy you're our customers, and we've compiled answers to the most frequently asked questions here.
Shipping
Below you will find the most frequently asked questions.
Couriers used?
UPS, Fedex, TNT
Shipping times?
Deliveries to Italy take 1-3 working days, and 3-5 days for shipments to Europe.
Shipping times may vary depending on the time of year and courier availability. Please note that, to ensure optimal handling, shipments will not be made on Fridays to prevent packages from remaining in uncontrolled warehouses over the weekend.
Packaging?
We use specific packaging for shipping wine, designed to ensure maximum protection during transport.
Shipping costs?
Shipping is free for all orders over €1000.00 (excluding shipping). Below this amount, the cost will be:
Italy: 1-3 Bottles - €10 / 4-6 Bottles - €13.50 / 7-12 Bottles - €19 / 13-14 Bottles - €29
European Community: 1-3 Bottles - €15 / 4-6 Bottles - €25 / 7-12 Bottles - €55 / 13 Bottles - €75
Order and Payment
Below are some of the common questions about orders
Frequently asked questions
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Frequently asked questions
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Frequently asked questions
(Art. 5) If a product is unavailable (even after order confirmation), the order will be automatically corrected by eliminating that product. The user will be immediately notified by email.
Frequently asked questions
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Shipping and Problem Management
Below are some common questions about our products
Frequently asked questions
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Frequently asked questions
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Frequently asked questions
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Can I exercise my right of withdrawal (return a product if I change my mind)?
(Art. 11) No. As specified in Art. 11, since the sale involves alcoholic beverages (perishable, sealed goods that could be altered), the right of withdrawal is excluded pursuant to art. 59 of the Consumer Code.